Terms & Conditions

Introduction

Welcome to Cotswold Cameras, operated by CHATEAUBRIAND LIMITED. By accessing or using this website (www.cotswoldcameras.com). you agree to comply with and be bound by the following Terms & Conditions. These terms govern your use of the website, your relationship with Cotswold Cameras, and any purchases you make from us.

Cotswold Cameras is a specialist retailer of high-quality cameras, lenses, and photography equipment. All products listed on this website are either provided by CHATEAUBRIAND LIMITED or its authorized partners.

CHATEAUBRIAND LIMITED and www.cotswoldcameras.com are trademarks of CHATEAUBRIAND LIMITED. These trademarks may not be used in connection with any product or service that is not provided by CHATEAUBRIAND LIMITED, or in any way that may cause confusion or discredit to our brand. All other trademarks displayed on this site are the property of their respective owners and do not imply any endorsement or affiliation between those brands and CHATEAUBRIAND LIMITED.

By continuing to use this website or making a purchase, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions, along with our Privacy Policy and any other applicable legal notices.

 

Copyright & Intellectual Property Rights

All content on this website, including but not limited to text, graphics, logos, images, button icons, audio clips, digital downloads, and software, is the property of Cotswold Cameras or its content suppliers and is protected by international copyright laws. The compilation of all content on this website is the exclusive property of Cotswold Cameras and is also protected by international copyright laws. You may not reproduce, modify, distribute, transmit, publish, display, or perform any of the content on this website without prior written consent from Cotswold Cameras.

Trademarks: Cotswold Cameras, www.cotswoldcameras.com, and related logos are trademarks of CHATEAUBRIAND LIMITED. These trademarks may not be used in connection with any product or service that is not provided by Cotswold Cameras, in any manner that is likely to cause confusion, or in any manner that disparages or discredits Cotswold Cameras. All other trademarks displayed on this site are the property of their respective owners and are used with permission or for identification purposes only.

 

Definitions

For the purposes of these Terms & Conditions, the following definitions apply:

  • Website” refers to www.cotswoldcameras.com, the online platform operated by CHATEAUBRIAND LIMITED where products are listed for sale.
  • “We”, “Us”, or “Our” refers to CHATEAUBRIAND LIMITED, the owner and operator of Cotswold Cameras.
  • “You”, “Your”, or “Customer” refers to any individual or entity accessing, using, or purchasing from the Website.
  • “Products” refers to any cameras, lenses, accessories, or photography equipment listed for sale on the Website.
  • “Order” refers to any purchase of Products made by You through the Website.
  • “Content” refers to any text, images, logos, graphics, trademarks, or other information displayed on the Website.
  • “Contract” refers to the legal agreement between You and Us for the sale and purchase of Products once an Order has been placed, confirmed, and payment has been received.
  • “Business Days” refers to Monday through Friday, excluding public holidays in the United Kingdom.
  • “Third-Party Service Providers” refers to any external companies or individuals who provide services on Our behalf, such as couriers, payment processors, or authorized repair centers.
  • “Trademarks” refers to the trademarks owned by CHATEAUBRIAND LIMITED, including but not limited to Cotswold Cameras and www.cotswoldcameras.com.
 

Products and Pricing

1. Currency and Pricing:

  • All prices displayed on the website are in EUR (Euros) and represent the final cost to the customer. The total price includes delivery fees, VAT-equivalent amounts, and any applicable import duties or taxes. The price you see at checkout is the total amount you will pay, with no additional fees upon delivery.
  • Cotswold Cameras is not VAT registered, and as such, we do not issue VAT invoices for reclaiming VAT on business purchases. Since we are registered offshore, the VAT component is not itemized or refundable.

2. VAT and Tax Policy:

  • As Cotswold Cameras is not VAT registered, we cannot provide VAT receipts. The prices on the Website are inclusive of all taxes, duties, and VAT-equivalent amounts required by law. No additional VAT will be added at checkout.
  • The total price on the website reflects all necessary costs for shipping, taxes, and duties, but business buyers should note that VAT cannot be reclaimed.

3. Price Changes:

  • We reserve the right to change the prices of Products at any time without prior notice. Prices are subject to market conditions, stock availability, and currency exchange fluctuations.
  • The price you pay for a Product is the price displayed at the time of purchase. We do not offer price adjustments for previously purchased items if prices are updated after your order is placed.

4. Imported Products:

  • All products sold are imported from trusted international sources and may have minor differences from locally sold versions, such as packaging or instruction manuals in a language other than English. For your convenience, we set the language to English before dispatch if the item defaults to another language. However, please note that if the product undergoes a factory reset, it may revert to its original language setting. If you require the item in a specific language, please contact us before dispatch, and we will do our best to accommodate your request.
  • We cover all customs fees, import duties, and local taxes associated with shipping your order, so the price you pay at checkout is the final amount. You won’t need to pay any additional fees when the product is delivered.
  • By making a purchase, you agree to act as the importer of record, meaning you’re responsible for complying with local import rules and regulations, as outlined in the intellectual property rights – importer role section. Our role is to source the product and deliver it to you. While we’re not responsible for customs delays, we’ll provide all necessary paperwork to help with customs clearance.
  • Some products may be considered grey market items, meaning they’re authentic and brand new but may not come with a local manufacturer’s warranty. However, all imported products, including grey market items, are fully covered under the Cotswold Cameras’ 3-year warranty, which applies only to lenses and cameras, ensuring protection in the event of manufacturer defects.

5. Product Descriptions and Specifications:

  • We strive to ensure that all product descriptions, specifications, and images displayed on the Website are accurate. However, slight variations may occur due to manufacturer updates or regional differences in product versions. Any discrepancies will be handled in accordance with our Returns Policy.
  • If you receive a Product that differs significantly from the description provided, you are entitled to return the item within the 14-day money-back guarantee period.

6. Product Availability:

  • All Products are subject to availability, and stock levels are updated regularly. However, stock levels can fluctuate due to high demand, and availability may change without notice.
  • If a Product becomes unavailable after an order has been placed, we will inform you as soon as possible and provide alternative options or a full refund. In the event of stock delays, we will update you on the expected delivery timeline./li>
 

Ordering Process

1. Placing an Order:

  • Customers can place orders directly on our website at www.cotswoldcameras.com. To place an order, simply browse the products, add the items to your cart, and proceed to checkout.
  • You must be at least 18 years of age to place an order on our website. By submitting an order, you confirm that you meet this age requirement. If you are under 18, a parent or legal guardian must place the order on your behalf.
  • During checkout, you will be asked to provide shipping details and select a payment method. Once the payment is confirmed, your order will be processed.
  • Please make sure all the details you provide, including your delivery address and payment information, are accurate to avoid delays.

2. Order Confirmation:

  • Once your payment is processed successfully, you will receive an order confirmation email with the details of your purchase. This email indicates that we have received your order, and it is being prepared for shipment.
  • Please note that all orders are subject to stock availability. In the event that we are unable to fulfill your order due to limited stock or other reasons, we will notify you as soon as possible and offer you alternatives or a full refund.

3. Order Limits and Refusals:

  • We reserve the right to limit the quantity of certain items due to high demand. If we are unable to fulfill your order due to limited stock or other circumstances, we will contact you to discuss alternative options or provide a refund.
  • Cotswold Cameras reserves the right to refuse or cancel any order at its discretion. In some cases, we may not provide a reason for refusal.

4. Fraud Detection:

  • All orders are subject to verification for security purposes. We may request additional information to confirm the legitimacy of a transaction. If we detect suspicious activity, we reserve the right to cancel the order and notify you.
 

Payments

1. Accepted Payment Methods:

  • We currently accept payments via Stripe and bank transfer. During checkout, you can choose your preferred payment option and follow the instructions to complete your transaction. Please note that our payment options may be updated or expanded in the future, and we will provide notifications on the site if there are any changes to the available payment methods.

2. Payment Verification:

  • All payments are subject to verification and approval. Orders paid by bank transfer may take longer to process, and items will only be shipped once payment has been successfully received and verified.

3. Refunds and Payment Issues:

  • In the case of order cancellations or returns, refunds will be processed back to the original payment method. If there are any fees associated with the refund process, such as but not limited to currency conversion fees, international transaction fees, or bank processing charges, Cotswold Cameras will not be responsible for covering these costs.

4. Payment Gateway Charges:

  • If you make a payment using a credit card or international payment method, there may be fees incurred due to currency conversion or payment processing. These fees are the responsibility of the customer and will not be reimbursed by Cotswold Cameras.
 

Shipping and Delivery

1. Shipping and Delivery Times:

  • Cotswold Cameras ships its stock from outside the EU. Our standard delivery time to EU countries is between 7-14 working days after payment is successfully processed.
  • Delivery times may vary depending on stock availability and the destination country. We aim to dispatch all orders within 1-2 working days after payment is confirmed.

2. Customs and Import Duties:

  • Cotswold Cameras covers all customs duties, import taxes, and local charges related to your shipment. The price you pay at checkout is the final amount, and no additional fees will be required upon delivery.
  • By purchasing from us, you agree to act as the importer of record for the product, meaning you are responsible for complying with any local import laws and regulations. We will provide all necessary documentation to facilitate smooth customs clearance.

3. Tracking Information:

  • Once your order has been dispatched, we will send you an email with your tracking number so you can monitor the progress of your shipment. If you experience delays in receiving tracking information, please contact us at [email protected].

4. Delivery Address and Confirmation:

A. Shipping Address:

  • Orders will be shipped to the address provided at checkout. Please make sure that the delivery address is correct, as changes after dispatch may not be possible.
  • Cotswold Cameras does not deliver to PO Box addresses or military addresses unless this has been agreed upon in advance.

B. Delivery Confirmation:

  • Delivery is considered complete once the courier marks the package as "Delivered". If you are unable to receive the package, please arrange for someone else to accept it on your behalf.
  • If there are any issues with the delivery, such as missing or undelivered items despite the tracking showing "Delivered", please contact us within 7 days from the date the tracking shows delivery. We will work with the courier to investigate the issue and find a resolution.

C. Damaged or Missing Items:

  • If your item arrives damaged or if any items are missing, you must notify us within 48 hours of receiving the delivery. We will promptly work to resolve the issue.

5. Delayed or Lost Packages:

A. Delivery Delays:

  • If your package is delayed, we will work with the courier to resolve the issue as quickly as possible. Please allow for extra time during peak seasons, adverse weather conditions, or other unforeseen circumstances.

B. Lost Packages:

  • If your package is suspected to be lost, we will work with the courier to conduct an investigation. This process can take some time, and we will keep you informed with updates throughout.
  • A replacement or refund will only be processed once the courier has confirmed that the package is lost.

C. Courier Investigation and Resolution:

  • Cotswold Cameras reserves the right to determine the appropriate resolution based on the results of the courier’s investigation. We will evaluate the situation and decide whether a replacement, refund, or another solution is the best course of action.

D. Incorrect Address Provided:

  • If you provided an incorrect delivery address and the package is lost or undeliverable, Cotswold Cameras is not responsible for replacing or refunding the order.

6. Shipping Costs and Free Shipping Exclusions:

  • Free shipping is available for most EU countries; however, certain countries are excluded from this offer. The following countries will not be eligible for free shipping
    Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Malta, Portugal, Romania, Slovakia, and Slovenia. For orders shipping to these countries, a shipping fee will be applied at checkout. Please check the exact shipping cost at checkout, as the fee and country list are subject to updates.

Cancellation Policy

1. Cancellation or Change of Item Before Dispatch:

  • Orders can be cancelled or modified at any time before dispatch without incurring any penalties. If you wish to change an item, please let us know as soon as possible. Any price difference will need to be settled prior to dispatch.
  • For cancellations, a full refund will be issued to the original payment method once the cancellation has been confirmed.

2. Cancellation After Dispatch:

  • If a cancellation request is made after the item has been dispatched, the cancellation will be handled under our Returns & Refunds & Exchange Policy. The customer must accept the delivery of the item and initiate the standard return process in accordance with the 14-day money-back guarantee.

3. Refund Process:

  • Refunds for cancellations will be processed back to the original payment method. The time it takes for the refund to appear may depend on your bank or payment provider.

4. How to Request a Cancellation or Change:

  • All cancellation or item change requests must be submitted via email to [email protected]. This is the only official way to initiate a cancellation request. Please include your order number and any relevant details in your request.
 

Returns & Refunds & Exchange Policy

14-Day Money-Back Guarantee Returns

Under EU law, you are entitled to a 14-day money-back guarantee when purchasing goods online, in accordance with the EU Consumer Rights Directive (2011/83/EU).

1. 14-Day Return Period:

  • You have the right to withdraw from this contract without giving any reason within 14 days of receiving your goods. The return period starts from the day after the item is delivered, as recorded by the courier’s tracking system or any other proof of delivery provided by couriers.
  • While it is not required, we kindly request that you provide a reason for your return. This information helps us with research, marketing, and improving our services, but you are not obligated to provide this information to receive a refund.
  • To initiate a return, you must contact us via email at [email protected] within this 14-day period. We will provide you with the necessary return address and instructions. Returns must not be made without prior notice.
  • After notifying us of your intent to return the product, you must return the item within 14 days. If the item is not returned within this timeframe, we reserve the right to reject the return and consider that you have forfeited your right to a refund under the 14-day return policy.

2. Condition and Inspection:

  • Returned items must be in their original condition, unused, and include all original packaging and accessories.
  • Upon receiving the returned item, we will inspect it to ensure it is in the expected condition. If the item has been handled beyond what is necessary to inspect it (for example, more than would be allowed in a physical store), we reserve the right to reduce the refund by up to 30% to cover the diminished value of the item.

3. Non-Returnable Items:

  • Certain items may be non-returnable if they have been significantly used, altered, or if their condition has been compromised in a way that affects resale value. This includes, but is not limited to:
    • Items with visible signs of wear beyond what is necessary for inspection.
    • Products that have been registered for manufacturer warranties or have had firmware permanently altered.
    • Equipment that has been customized or modified by the buyer in any way.
  • We reserve the right to reject returns or reduce the refund based on the above conditions.

4. Refund Process:

  • Once we have received and inspected the returned item, a refund will be processed within 14 days. Refunds will be issued to the original payment method and will include the standard delivery charge. If you selected an expedited delivery option, only the standard delivery fee will be refunded.

5. Return Shipping Costs:

  • Unless the item is faulty or incorrect, the customer is responsible for the cost of return shipping.
  • We strongly recommend using a trackable shipping service to ensure the safe return of your goods. Cotswold Cameras is not liable for any loss or damage that occurs during return shipping.
  • Items returned to any address other than the one we provide for return purposes will not be accepted.

6. Cancellation After Dispatch:

  • If you request to cancel an order after it has been dispatched, the order will fall under this 14-day money-back guarantee returns policy. You will need to accept delivery and then follow the return process.

7. Exchanges:

A. Exchange Eligibility:

  • We offer exchanges within 14 days of delivery, provided the item is in brand-new, unused condition, with all original packaging and accessories intact. Items that show signs of use or handling beyond inspection will not be eligible for exchange.

B. How to Request an Exchange:

  • To initiate an exchange, please contact us at [email protected] within 14 days of receiving your item. We will guide you through the process and provide instructions on returning the original item.

C. Exchange Process:

  • Once we receive and inspect the returned item, we will proceed with the exchange by either sending the replacement item or providing instructions to complete a new order. If the replacement item is of a different price, you may need to pay or will receive a refund for the price difference.

D. Return Shipping Costs for Exchanges:

  • The customer is responsible for return shipping costs unless the exchange is due to a fault or error on our part. We recommend using a trackable shipping service to ensure safe delivery of the item back to us.

E. Non-Exchangeable Items:

  • Certain items, such as heavily used, altered, or customized items, may not be eligible for exchange.

8. Restocking Fee for Used, Damaged, or Research Purchases:

A. Used or Damaged Returns:

  • If any returned product is found to be in used condition, has damaged packaging, or is missing original accessories, we reserve the right to charge a 30% restocking fee. This helps cover depreciation in value, administrative, and handling costs.
  • Examples of used-condition include the removal of protective seals, visible signs of wear, missing or damaged accessories, or any firmware/software modifications.

B. Restocking Fee for Research Purchases:

  • On occasion, companies and their employees may purchase products from us for research or evaluation purposes. In such cases, if the items are returned, we reserve the right to charge a 30% restocking fee, along with the original delivery cost.
  • By purchasing for research purposes, you agree to these terms. This policy does not apply to regular consumers returning products in original, unused condition within the 14-day return period.

C. Refund Process:

  • If a product is returned in used or damaged condition, we will inspect it to assess its market value. Based on this, we will deduct the restocking fee from the final refund. Additional deductions may apply for damaged packaging or missing items.

D. Exclusions for New/Unused Returns:

  • Customers returning products in their original new and unused condition within the 14-day return period will not be subject to a restocking fee.
 

Warranty Coverage

1. Cotswold Cameras Warranty:

  • We provide a 3-year warranty for all lenses and cameras purchased through Cotswold Cameras. As these are imported products, this warranty is managed by us, not the original manufacturer, to ensure your products are covered throughout the warranty period.

2. Optional 5-Year Extended Warranty:

  • Customers have the option to extend the standard 3-year warranty to a total of 5 years for an additional EUR 119. This extended warranty offers the same coverage as the standard warranty but extends the protection period by an additional 2 years.
  • The 5-year extended warranty must be purchased at the same time as the product(s) in the same order. It cannot be added after the order has been placed or once the product(s) has been delivered.

3. Non-Transferable Warranty:

  • The warranty is valid only for the original purchaser and is non-transferable unless explicit authorization is given by Cotswold Cameras.

4. Warranty Duration:

  • The 3-year warranty period begins on the date of delivery, as confirmed by the courier’s tracking system, proof of delivery, or any other valid courier-provided confirmation.

5. Manufacturer Defects Only:

  • This warranty covers only defects in materials and workmanship directly attributable to the manufacturer. In such cases, repairs or replacements will be offered at our discretion.

6. Exclusions from Warranty
    The warranty does not cover the following:

A. Firmware and Software Issues

  • We do not guarantee the firmware or software version pre-installed on the products.

B. Third-Party Lens Focusing Issues:

  • Calibration may be required for third-party lenses (e.g., Tamron, Sigma, Tokina) to function properly with your camera, and this is not considered a defect.

C. Wear and Tear:

  • Regular wear and tear, such as sensor/viewfinder dust, hot or dead pixels, or degradation of ports, battery covers, and other parts due to usage, are not covered after 14 days from delivery.

D. Accidental, Physical Damage or Non- Physical Damage:

  • Any damage caused by accidents, misuse, neglect, water, fire, or unauthorized modifications/repairs will not be covered.

7. Initiating Warranty Repairs:

  • Warranty repairs can be conducted at our authorized repair centers or any service center of your choosing. We will work with you to find the best option to ensure repairs are completed efficiently and to a high standard.
  • Any issue reported after the 14-day return period will be handled as a warranty claim. Refunds are only possible within the initial 14-day return period.

8. Factory Reset After Repair:

  • Repairs may require resetting the product to factory settings. Cotswold Cameras is not responsible for the loss of settings, configurations, or data. Customers are advised to back up their data before sending the product for repair.

9. Pre-Approval for Repairs:

  • All repairs require pre-approval from Cotswold Cameras. Any repairs conducted without prior approval may not be covered under the warranty.

10. Shipping for Warranty Repairs:

  • The customer is responsible for shipping costs when sending products for warranty repairs. We recommend using an insured, trackable shipping service to ensure the safety of your item during transit. Cotswold Cameras is not liable for any loss or damage during shipping.

11. Repair, Replacement, or Refund:

  • Depending on the nature of the defect, we reserve the right to repair, replace, or refund the product. The final decision will be at our discretion.

12. Non-Repairable Products:

  • If a product is deemed irreparable and is no longer in production, we reserve the right to provide a replacement with similar specifications or offer a refund to enable the purchase of a comparable product. If a comparable product is unavailable, we reserve the right to issue a refund of the original product."
 

Membership and Loyalty Points Scheme

Cotswold Cameras offers a Membership and Loyalty Points Scheme, where customers can earn points on purchases and redeem them for discounts on future orders. To take advantage of this scheme, members must agree to the Membership and Loyalty Points Scheme Terms of Services, which are separate from these general Terms & Conditions.

Key Highlights of the Scheme:

  • Earning Points: You will earn 1 point for every EUR 1 spent on qualifying purchases.
  • Redeeming Points: Points can be redeemed at a rate of 100 points = EUR 1 discount. Points may be applied to future purchases.
  • Points Expiry: Points expire 1 year from the date they are earned.
  • Account Registration: Membership is free but requires you to create an account on our website.
  • By signing up for the Membership Scheme, you agree to the full Membership and Loyalty Points Scheme Terms, which you must read and accept before joining. The full details of the Membership Scheme, including how points are earned and redeemed.
 

Limitation of Liability

1. Indirect and Consequential Losses:

  • Cotswold Cameras will not be liable for any indirect, incidental, or consequential losses, including but not limited to, loss of revenue, missed deadlines, or any costs incurred due to delays in delivery. While we strive to deliver on time, certain external factors such as courier delays, customs clearance issues, or unforeseen circumstances may affect delivery schedules. We are not responsible for any losses caused by such delays.

2. Product Usage and Third-Party Repairs:

  • We are not liable for damages caused by the improper use of products, or for any damage resulting from third-party repairs or unauthorized modifications. Our warranty covers manufacturer defects, but improper handling, wear and tear, or damage due to accidents are not covered, and we will not be held responsible for issues arising from such events.

3. Errors and Inaccuracies on the Website:

  • Occasionally, there may be information on the Cotswold Cameras website that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, or availability. We reserve the right to correct any such errors or inaccuracies and to change or update information at any time without prior notice, including after an order has been submitted.
  • If you find that a product does not match its description or specifications due to one of these errors, you may return the product under our Returns & Refunds Policy. Please note that we are not liable for any issues or losses arising from these inaccuracies, and any inconvenience caused is addressed through our return process.

4. Limitation of Damages:

  • Our liability in all circumstances is limited to the purchase price of the product in question. Cotswold Cameras will not be responsible for any damages exceeding the value of the product purchased.

5. Force Majeure:

  • Cotswold Cameras shall not be held liable for failure to perform any of its obligations under these Terms & Conditions if such failure results from circumstances beyond our control, including but not limited to, natural disasters, wars, strikes, pandemics, government regulations, or other events of force majeure. In such cases, our obligations will be suspended for the duration of the event.

6. Data Loss and Privacy:

  • While we take reasonable steps to protect your personal data as outlined in our Privacy Policy, Cotswold Cameras cannot be held liable for any unauthorized access, loss, or misuse of data resulting from cyber-attacks or other malicious activities. We advise all customers to take steps to secure their personal information when transacting online.

7. Legal Compliance and Customer Responsibility:

  • As the customer, it is your responsibility to ensure that the purchase and use of the products comply with local laws, regulations, and customs requirements in your country. Cotswold Cameras is not liable for any legal issues or penalties that arise from non-compliance with import regulations, product restrictions, or local legal requirements.

8. Third-Party Services:

  • Cotswold Cameras may provide links to third-party websites or services for your convenience. We are not responsible for the availability, accuracy, or content of these third-party sites, nor are we liable for any losses or damages that may occur through your use of them. Your use of third-party services is at your own risk and subject to the terms of those providers.
 

Restocking Fees for Research Purchases

1. Applicability:

  • This policy applies to companies or employees purchasing products for research, evaluation, or similar purposes. If the items are returned, a restocking fee may be applied.

2. Restocking Fee:

  • A 30% restocking fee, along with the original delivery cost, will be charged for any returned products purchased for research or evaluation purposes. This fee helps cover administrative, handling, and restocking expenses.

3. Exclusions for Regular Consumers:

  • Regular consumers purchasing items for personal use are not subject to this restocking fee. If goods are returned in their original, unused condition within the 14-day return period, no restocking fee will be applied.
 

WEEE Compliance (Waste Electrical and Electronic Equipment Directive)

In compliance with the WEEE Directive (2012/19/EU), Cotswold Cameras is committed to minimizing the environmental impact of electronic waste. As a retailer of electrical and electronic equipment, we are required to inform our customers of responsible disposal methods for electronic items.

1. Recycling and Disposal:

  • Electrical and electronic equipment must not be disposed of with general household waste. Products marked with the WEEE symbol (a crossed-out wheelie bin) must be taken to an authorized WEEE recycling centre or your local authority's designated collection facility.
  • For more information on how and where to safely recycle electronic waste, please visit the Recycle Now website or contact your local council for advice on nearby recycling points.

2. Consumer Responsibility:

  • As a consumer, it is your legal obligation to ensure that any old electrical equipment is disposed of in an environmentally responsible manner. By recycling your old equipment, you help reduce the environmental impact and contribute to the sustainable use of resources.

3. No Take-Back Service:

  • Please note, Cotswold Cameras does not offer a take-back service for old products. We encourage you to utilize local recycling services in your area for the responsible disposal of electronic items.
 

Communication

1. Preferred Communication Methods:

  • As an online company, we primarily handle customer inquiries via email. This allows us to provide efficient and timely responses to all queries. For general inquiries, support, or order-related questions, please contact us at [email protected].

2. Business Hours:

  • Our customer service team is available to assist you Monday to Friday during standard business hours. We aim to respond to all inquiries within 24 hours on business days. Please allow additional time for responses during weekends or public holidays.

3. Official Communication for Returns, Warranty Claims, and Cancellations:

  • For returns, warranty claims, or order cancellations, all communication must be made via email to [email protected]. This ensures all requests are properly documented and resolved efficiently.
 

Data Protection and Privacy

1. Data Protection:

  • At Cotswold Cameras, your privacy is important to us. We are committed to protecting your personal data in compliance with the UK Data Protection Act and GDPR regulations. For detailed information about how we collect, store, and use your personal data, please refer to our Privacy Policy.

2. Use of Personal Data

  • When you make a purchase or use our website, we may collect personal information such as your name, contact details, and payment information. This information is used solely for processing your orders, providing customer support, and improving our services.

3. Your Rights

  • You have the right to access, correct, or request deletion of your personal data at any time. To exercise your data protection rights or for any concerns related to your privacy, please contact us at [email protected]

4. Cookies and Analytics

  • Our website uses cookies to enhance your browsing experience and gather analytics data. Essential cookies are required for core site functionality, while optional analytics and marketing cookies help us improve our website and understand user preferences. You can manage your cookie settings via our website's cookie consent bar. For more information on how we use cookies, please refer to our Privacy Policy.
 

Applicable Law and Venue

This Terms & conditions and any transactions on this Site shall be governed by and construed in accordance with the laws of Hong Kong applicable to agreements made and entirely to be performed within Hong Kong, without resort to its conflict of law provisions. You agree that any action at law or in equity arising out of or relating to these terms and conditions shall be filed only in state or federal court located in Hong Kong, and you hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction of such courts over any suit, action or proceeding arising out of this User Agreement.

 

Changes to Terms & Conditions

Cotswold Cameras reserves the right to change or modify any of the terms and conditions contained in these Terms & Conditions, or any policy of the site, at any time and at its sole discretion. These changes apply to all users, both before and after any purchase is made. If we decide to change these Terms & Conditions, the revised version will be posted on the website with the updated effective date. Any changes will become effective upon posting, and your continued use of the site, whether before or after purchasing a product, constitutes your acceptance of those changes. We encourage you to regularly review these Terms & Conditions and any other applicable policies to stay informed about the terms governing your use of the website and purchases.

 

Membership and Loyalty Points Scheme Terms of Services

These Membership and Loyalty Points Scheme Terms of Service govern the Cotswold Cameras Membership and Loyalty Points Programme. By signing up for and participating in this programme, you agree to the following terms:

1. Membership Eligibility:

  • Free to Join: Membership is free and open to individuals who register an account on the Cotswold Cameras website.
  • Account Requirement: To earn and redeem points, you must create a member account and be logged in during your purchase.
  • Age Requirement: You must be 18 years or older to join the Membership Programme.

2. Earning Points:

  • Point Accrual: For every EUR 1 spent on eligible products, you will earn 1 loyalty point.
  • Exclusions: Shipping fees, taxes, and discounted items may not count towards points accrual unless otherwise stated.
  • Crediting Points: Points will be credited to your account once the order has been processed and shipped.
  • Promotions: Occasionally, we may offer promotional campaigns that allow you to earn extra points for certain purchases.

3. Redeeming Points:

  • Redemption Rate: Points can be redeemed at a rate of 100 points = EUR 1 discount.
  • Minimum Redemption: There is no minimum amount of points required for redemption; you can apply points to any eligible purchase.
  • Maximum Redemption: There are no maximum limits on the amount of points you can redeem per transaction.
  • Final Price Calculation: When points are applied, the final purchase price will be recalculated, and you will earn points on the final amount paid.

4. Points Validity and Expiry:

  • Points Validity: Points earned through purchases are valid for 12 months from the date of earning.
  • Expiry: If not redeemed, points will automatically expire after 12 months of inactivity on your account.

5. Returns and Points Adjustments:

  • Returned Orders: If you return an item, the points earned from that purchase will be deducted from your account.
  • Partial Returns: In cases of partial returns, only the corresponding points for the returned item will be deducted.
  • Refund Adjustments: If points were redeemed during the original purchase, refunds will reflect the amount paid after points have been deducted.

6. Non-Transferability of Points:

  • Personal Use: Points cannot be transferred between accounts, combined with other accounts, or shared.
  • No Cash Value: Points have no monetary value and cannot be exchanged for cash.
  • Non-Transferable: Both membership and points are non-transferable and may not be assigned or transferred to another account or individual under any circumstance.

7. Account Activity and Termination:

  • Suspension: Cotswold Cameras reserves the right to suspend or terminate your membership if we detect fraudulent activity or misuse of the Membership Scheme.
  • Voluntary Cancellation: Members can choose to opt-out or cancel their membership at any time by contacting customer support. Any unredeemed points will be forfeited.
  • Points Expiry on Inactivity: Accounts with no purchase activity for 12 consecutive months will have all accumulated points forfeited.

8. Modifications and Termination of the Programme:

  • Changes to Terms: Cotswold Cameras reserves the right to modify or update these terms at any time. We will notify members of significant changes via email or by posting an update on our website.
  • Termination of Programme: If the programme is discontinued, members will have 30 days to redeem their points before they expire.
  • Promotional Adjustments: Cotswold Cameras may, from time to time, adjust the number of points earned or redeemed for specific promotions.

9. Limitations of Liability:

  • Errors and Adjustments: Cotswold Cameras reserves the right to correct or adjust any points miscalculations, errors, or discrepancies at our discretion.
  • No Warranty: The Membership and Loyalty Points Programme is provided without any warranties or guarantees. We do not guarantee that the programme will always be available or that points will be credited accurately.
  • No Liability for Loss: Cotswold Cameras is not liable for the loss of points due to technical errors, account suspension, or termination of the programme.

10. Data Protection:

  • Privacy Policy: Your participation in the Membership Scheme is governed by our Privacy Policy, which outlines how your personal information is collected, stored, and used.
  • Data Use: Your personal data will be used to manage your membership account and track your points. For full details, please refer to our Privacy Policy.

11. Governing Law:

  • These Terms of Service shall be governed by and construed in accordance with the laws of Hong Kong, without regard to its conflict of law provisions.
  • Any disputes arising from or related to this programme shall be subject to the exclusive jurisdiction of the courts of Hong Kong.
 

For any further questions or inquiries regarding the Cotswold Cameras Membership and Loyalty Points Scheme, please contact our customer service team at [email protected].



Cotswold UK Cameras Limited
Company Number 14313543
Address: 128, City Road, London, EC1V 2NX, UNITED KINGDOM.